Get a clear picture of the quality of your employeer’s compliancy.
It’s very human to have personal preferences and opinions. But sometimes the person that looks very hardworking, works less efficient than the person next to him. By taking away the huge chunk of human interference, we provide you with data after which you will be able to make more rational decisions.
Fully data driven, so no results based on gut feelings or personal opinions.
Trustworthy and objective.

Services

1

Customer Care Monitoring

Get to know your customers and increase their satisfaction.

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2

Exact Insights

Expect clear results, points of improvement and records of your employees and their possible errors.

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3

Insights become actions

Make strategic decisions and adjustments. Constantly improve customer satisfaction.

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Read more about the process we follow.
From intake and audit to concrete insights. A constant cycle to improve quality.

Approach

Raise your NPS

10  Nps Score Verhogen

Proactively meet your customer’s need through clear insights.

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Realtime Monitoring

8  Real Time Monitoring

CCMP signals you when to intervene in a conversation, based on live analyses.

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AI-driven

36  Ai

Factual results of your employees, never based on human bias.

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Feel free to ask us all about it.