We analyse performance based on data. Clear and exact.
If you decide to team up with CCMP, we will follow a set process. Our main goal is to improve the quality of your customer care. We aim for 90% customer satisfaction, using our proven methods. Stay ahead of inefficient errors and save a lot of work and costs in the long-run. Let our professionals do it for you.
The Approach
01. Intake
We meet up and discuss your desired course. Who are you and what are you hoping to gain? What are your goals, KPI’s and wishes for your organisation and personnel? Who are your customers? What do you think the triggers are to improve customer satisfaction?
02. Audit
CCMP analyzes the current situation of your organisation. How are your employees doing now? What are the averages of compliancy? How are the customers responding to your employees right now? This is the starting point for the next step.
03. Implementation of the software
Let’s start. You now know exactly what your points of improvement are. We measure and measure and measure. We collect more and more, very specific data. What software do you have and what else do we need? We help you set it up.
04. Insights delivery
We then send you the retrieved data and discuss the insights we’ve gained from the tracking we have done over that period. Expect very clear results, points of improvement and records of your employees and their possible errors. Get a realistic view of whether your employees do what you want them to do and the status of your customer satisfaction. Without feelings, pure data.
05. Calibration
Finally, it is time to adjust now that you’ve seen all data and conclusions. The adjustments are totally up to you, but we can always help you with suggestions. We keep monitoring your results by repeating the above steps over and over. We won’t leave you in the dark after one round. We constantly continue to improve the quality of your customer care.
Do you want us to walk you through these steps? Let us guide you.