Audit Customer Care Monitoring
Get a clear picture of your employee’s compliancy. We analyse and draw conclusions based on data, so never on gut feelings or personal opinions. Trustworthy and objective.
Audit Customer Care Monitoring: unbiased conclusions of your data
CCMP analyses the current situation of your organisation. How are your employees doing now? What are the compliancy averages? How are the customers responding to your employees right now? We use AI-technology and machine learning to form strong analytical and fully objective data about the functioning of your customer service employees. On that basis we perform audits: we listen to the voice data based on ‘warnings’ of the data, listen in on calls, evaluate interaction and analyse desktop interaction.
Reasons to implement Audit Customer Care Monitoring
Saving you a lot of work and costs in the long-run, executed by our experienced experts. Let us provide all of this for you:
Compliancy insights
Get insights on your current compliancy status.
Optimised flows and processes
Proactive instead of reactive because of exact data and conclusions.
Cost-efficient
Map out the overhead and optimise your workforce. Our experts do the job for you, so your own people save time.
What can CCMP do for your customer care quality? Find out more about this outsource experience.