Unbiased data to optimise your level of customer care. No grey zones.
No sugarcoating. We facilitate the data and insights, you decide what to do with that. Getting the intel from the bottom to the top means management has direct access towards the customer’s minds.
How well do your employees really work? Have they improved since your last evaluation? We use AI-technology and Machine Learning to form strong analytical and fully objective conclusions about the functioning of your customer service employees. We do that by evaluating the interaction with customers, we listen to voice data and analyze desktop interaction.
We deliver factual and unbiased data that enables organisations to monitor and optimise their level of compliancy. Our service makes it possible to store, map and oversee all interactions with customers. It’s one big data bank that gathers all information, especially about customer’s feedback and the way your staff communicates with them. It’s very human to have personal preferences and opinions. But sometimes the person that looks very hardworking, works less efficient than the person next to him. By taking away the huge chunk of human interference, we provide you with data after which you will be able to make more rational decisions. With our expertise we enhance businesses to gather knowledge highly cost-efficient.
We are trained and actually like doing this job.
Our Manifesto
Businesses want to be aware of what’s happening inside and outside their organisation. Know what’s actually going on. Based on facts and figures instead of feelings.
Being clear-cut matters most, all else will follow.
We don’t do sugarcoating. Our service never lies about facts and figures.
We facilitate the data and insights, the client decides.
Make the often intangible tangible.
We detact so the client has the time to react accordingly.
We only focus on one thing, but do it really, really well.
We ensure client’s peace of mind.
In our world it’s about numbers and every detail counts.
Fast is better than slow!
Great just isn’t good enough.
Want to know how we can improve your customer care? Let us guide you.