Implementing Customer Care Software
To get a clear picture of the quality of your customer service, you need the right software. This way we can start our monitoring and offer you many extra insights.
Implementing Customer Care Software:
all software you need
CCMP analyses the current situation of your organisation. We use AI-technology and machine learning to form strong analytical and fully objective data about the functioning of your customer service employees. On that base we perform audits. In order to perform this monitoring we need to implement the right software.
Reasons to implement Customer Care Software
Saving you a lot of work and costs in the long-run, executed by our experienced experts. The benefits of this software.
Call Score Cards
Providing an overview of compliancy, non-critical and critical errors.
Independent
Possible to combine with any other software.
Prevent problems
Proactive instead of reactive because of exact data and conclusions.
Centralised data
All reports and sheets in one clear overview.
Gamification
Stimulate your agents to up their compliancy through our gaming aspects.
What can CCMP do for your customer care quality? Find out more about this outsource experience.