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Customer Care Monitoring

Get a clear picture of your employee’s compliancy. Fully data driven, so no results based on gut feelings or personal opinions. Trustworthy and objective.

Customer Care Monitoring: a cost-efficient solution to optimise quality

How well do your employees really work? Have they improved since your last evaluation? We use AI-technology and machine learning to form strong analytical and fully objective conclusions about the functioning of your customer service employees. We do that by evaluating the interaction with customers, we listen to voice data and analyse desktop interaction.

Reasons to implement Customer Care Monitoring

Don’t have the time, don’t want to do this work or lack in-house experts? Prevent double work and errors and let us design a highly efficient procedure for you. Saving you a lot of work and costs in the long-run, executed by our experienced experts. Let us provide all of this for you:

1  Hr Benefits

HR benefits

Empower agents and evaluate compliancy.

13  Insights Compliancy

Oversee compliancy

Set realistic expectations and manage them in a precise manner.

4  Teamleaders Ontlasten

Time-saving

Enable team leaders to focus on more important tasks that they are hired and prefer to do.

5  Objectieve Resultaten

Objective results

Constantly know how your employees are performing. No bias or personal favourites.

6  Historical Reporting

Historical reporting

Make data-driven decisions and feel secure to take calculated risks.

7  Bottom Up Insights

Bottom-up insights

Relevant for all levels in your organisation. Find critical, compliancy and non-critical errors.

8  Real Time Monitoring

Real-time monitoring

Listen along with agents or get a notification and know when to intervene.

9  Sentiment Analyse

Sentiment analysis

We analyse emotions and discover errors.
We find where things go wrong.

10  Nps Score Verhogen

Higher NPS

A happy community has the best ambassadors.

11  Kost Efficiënt Roi Verhogen

Cost-efficient

ROI rises because of higher NPS. Our experts do the job for you, so your own people save time.

12  Interaction Analysis

Interaction analysis

We analyse speech as well as digital interaction.

18  Automatiseer Workflows

Optimised flows and processes

Proactive instead of reactive because of exact data.

What can CCMP do for your customer care quality? Find out more about this outsource experience.

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