CCMP

We often don’t think about digital first when it comes to motivating and steering our people. Our first reaction would be the human factor is missing. But when we combine these things become more efficient and clearer to the human eye. It’s often easy to blame someone within your team because when his or her results are below expected at first glance. But when you actually dig deeper you’ll see where it really went wrong. The only problem is that this takes time, often too much time, something you or your managers don’t have.

At CCMP we wanted to make much simpler and less time consuming, which resulted into our methodology and services. Mostly based on the implementation of high-end technology with a tad of human interpretation to provide you with the right advice.

Technology

At first we take a look under the hood to check which software your organisation is using at the moment. Based upon that we’ll do the necessary adjustments or suggest some add-ons. We work software-independent to make sure only best tools are selected for your organisation specifically. When we’ve assembled the right tools we implement them into your organisation and let them do the work for you. They are faster, more precise and that means more cost-efficient as well. Your own people will have the time to focus on what they’re good at and our service enables them to do that.

Software

There are all kind of software tools on the market and it’s pretty hard to see any distinction when it comes to features or pricing. There are technical requirements with endless feature list comparisons. It makes it difficult to make the right choices. Since we’re experts in monitoring customer care we know what’s right for you. We have a clear overview of everything that’s available on the market and suits your company and budget best. We guarantee everything interacts with each other after we selected the tools we gonna use. Correct implementation to get clear results is like second nature to us.

Human touch

We are working for humans and that means we always have to keep the human aspect in mind. The data we deliver is clear-cut and is perfectly interpretable by yourself. Based upon that you’ll be able to make your own decisions and the necessary adjustments are totally up to you. Just know our people are there for you if need help and advice. We have the expertise to continuously improve the quality of your customer care which makes it easier to achieve your important compliancy goals.

One overview

After everything is measured and the specific data is collected you’ll receive an overview of your people’s progress. Based on retrieved data we'll discuss the insights we’ve gained from the tracking over a predetermined period. Expect very clear results, points of improvement and records of your employees and their possible errors. Get a realistic view of whether your employees do what you want them to do and the status of your customer satisfaction.

Safe decision making

In a nutshell, one of the big advantages of monitoring your customer care is the fact that you have a real-time and in-depth overview of the way your teams perform. Meaning that you don’t have to make big decisions based on only gut feeling any longer. The data is there for you and enables you to make decisions that are measured and monitored closely. So while it’s something we may not see at the surface immediately, you’ll have the guarantee that the truth is presented to you and speaks for itself. Always objective since we put technology first. The collected data says it all!